Privacy Policy

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The following privacy policy (the ‘Privacy Policy’) outlines the types of personal information that Royal Veterinary Services, LLC (‘we,’ ‘our,’ or ‘us’) collects when operating our website www.royalpetvet.net (the ‘Site’) and online services. Your privacy is important to us, and we do our best to protect your personal information and ensure that information is kept private and secure. We try to collect only the information necessary to effectively provide you with quality online services. If you have any questions, please contact us at customerservice@royalpetvet.net

When you visit our website, sign up for an account, or otherwise provide us with any personal information, you consent to the terms and conditions of this Privacy Policy. If you do not agree to any part of this Privacy Policy, then we cannot provide the Services to you, and you should stop accessing the Services.

This Privacy Policy is incorporated into and subject to our terms and conditions. By using the Website, you agree, without limitation or qualification, to be bound by this Privacy Policy.

• When you visit our website, you allow us to collect information in accordance with this policy. Your use is your consent.
• When you visit us online and use our services, we collect personal      information, such as your name, email address, IP address, phone number, and any other information you provide.
• We do our best to protect this information and only use it to make services available to you.
• We work with third-party service providers, like Facebook and Square to make our website simpler to use. If you use a third-party service through Royal Veterinary Services, you are also consenting to their privacy policies policies as well.
• Cookies are identifiers we may place on your computing device to identify you when you access services. You are not required to accept any cookies but may wish to in order to ensure the best quality service.
• We do not sell, rent, or trade any information you provide us. We do not share any of your information with any third-parties, except:
  • When legally necessary; or
  • To protect the safety of our users.
• We will take all reasonable steps necessary to protect your      information, but, as a user, you must also protect the information you      provide.
• We may change parts of this policy from time to time, so it is      important to check it frequently. If significant changes are made we will do our best to notify you.

 In order to provide you with high-quality services and verify your identity, we collect, store, and process various types of information when you visit or use the Royal Veterinary Services website. This information may include name, email address, IP address, phone number, and any other information you provide.

We may collect various types of anonymous information about visitors to the services, such as device-related information (e.g., device, browser, and IP address) and server log information (e.g., date and time of your visit and pages visited). We also may collect information about your mobile device and internet connection, including the mobile device's unique device identifier (e.g., Android Advertising Identifier or Advertising Identifier for iOS) or MAC address, IP address, operating system, web browser type, mobile network information, and the device's telephone number. We use this information to better understand our visitors and to enhance your experience on our website.

When you sign up for your user account, we will also collect certain personal information as part of your user profile such as your first and last name, email address, phone number, zip code, and street address. We use this information to allow you to schedule appointments and utilize our services. We may also collect various other types of personal information related to your use of Royal Veterinary Services, such as communications made directly to us or our employees or agents, and any additional information you may provide if you contact us for support.

 We may set and access cookies on your computer or mobile device when you use www.royalpetvet.net. ‘Cookies’ are small computer files transferred to your computing device that contain information such as user ID, user preferences, lists of pages visited and activities conducted while using the services. We also use cookies to provide statistical information on site usage and personalize and enhance the online experience. Some cookies may be active during the time you are viewing a website (“session cookies”). Other cookies may remain on your computer after you have closed your browser or turned off your computer (“persistent cookies”). We may use tracking cookies on other websites, such as to serve you with targeted ads.

The following is a description of the types of cookies used on the Website:

• Strictly Necessary Cookies: These cookies are strictly necessary to      provide the Website capabilities to authenticate and identify returning users. You cannot opt out of these cookies.
• Performance and Functionality Cookies: These cookies provide      statistical information on site usage, such as web analytics. They      also help us to personalize and enhance your online experience.
• Advertising Cookies: These cookies are used to create profiles or      personalize content to serve you interest-based advertisements that we think are most relevant to you. These cookies and resettable device identifiers use information about your use of this and other Royal Veterinary Services sites, your response to ads and emails, and to deliver ads that are more relevant to you.

We also may use pixels on the Site, in emails to you and on third party platforms (such as Facebook). We may place a pixel in marketing emails that notify us when you click on a link in the email. We use these technologies to operate and improve our Site and marketing emails.

This Privacy Policy does not cover the use of cookies used by third parties. We are not responsible for their privacy policies and practices. Please be aware that cookies placed by third parties may continue to track your activities online even after you have left our Site.

We also use Google Analytics to collect information about your usage of the site. This tool collects information such as how often you visit our website, what pages you visit, and what other websites you used prior to coming to the site. We only use the information we get from these services to improve our site and services. These analytic services only collect the IP address assigned to you on the date you visit the Site, not your name or other identifying information. We do not combine the information collected through the use of the Services with personally identifiable information. 

Although Google Analytics plants a permanent cookie on your computer to identify you as a unique user the next time you visit, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your use of the site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to the Site by disabling cookies on your browser. Also, You can opt out of Google Analytics by installing its Opt-out Browser.

Your personal information is primarily used to enable you to access Royal Veterinary Services. We also use your personal information to:

• Provide you with information you request, and respond to correspondence that we receive from you;
• Provide, maintain, administer, or expand services, perform business      analysis, or for other internal purposes, to support, improve, or enhance      our business and other products and services we offer;
• Send you information about Royal Veterinary Services;
• Contact you when necessary or requested;
• Customize and tailor your experience;
• Send marketing or promotional emails and other communications that display content that we think will interest you according to your preferences; or
• Prevent, detect, and investigate security breaches and potentially      illegal or prohibited activities.

As part of this process, we may anonymize and aggregate some of your personal information to perform certain data analysis and may display this information publicly or provide it to others. We make sure that anonymized and aggregated information is not identifiable to any particular user.

We do not sell, rent, or trade any information that you provide us or share any of your information with any third parties, except as provided below. We may disclose personal information in response to service of legal process, such as a court order, summons, subpoenas, or as permitted or required by law when we reasonably believe it is necessary or appropriate to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of our Terms of Service. We may disclose potentially personal information to employees, contractors, and affiliated organizations that: (i) need to know your personal information in order to provide services, and (ii) have agreed not to disclose your personal information to others. Some of these employees, contractors, or affiliated organizations may be located outside of your home country. By using our website, you consent to the transfer of such information to them. Information about our users, including personal information, may be disclosed or transferred to entities, now or in the future, affiliated with us or as part of any merger, acquisition, change of control, debt financing, insolvency, bankruptcy, or sale of our assets. Such information may be used in the businesses of any entity so receiving it.

We do not sell, rent, or trade any information that you provide us or share any of your information with any third parties, except as provided below. We may disclose personal information in response to service of legal process, such as a court order, summons, subpoenas, or as permitted or required by law when we reasonably believe it is necessary or appropriate to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of our Terms of Service. We may disclose potentially personal information to employees, contractors, and affiliated organizations that: (i) need to know your personal information in order to provide services, and (ii) have agreed not to disclose your personal information to others. Some of these employees, contractors, or affiliated organizations may be located outside of your home country. By using our website, you consent to the transfer of such information to them. Information about our users, including personal information, may be disclosed or transferred to entities, now or in the future, affiliated with us or as part of any merger, acquisition, change of control, debt financing, insolvency, bankruptcy, or sale of our assets. Such information may be used in the businesses of any entity so receiving it.

The security of the information you provide is extremely important to us. We employ several physical and electronic safeguards to keep your information safe, including encrypted user passwords and securing all connections with industry standard transport layer security. If you log into your account on a shared computer, be sure to sign out of your account when finished. If you believe a third party has access to your account, you must let us know as soon as possible. Even with these precautions, we cannot fully guarantee against the access, disclosure, alteration, or deletion of data through events such as, but not limited to, hardware or software failure or unauthorized entry or use.

To reduce potential exposure, we encourage you to use an email address and password for this Website that is not used anywhere else on the internet. If you establish an account with us, do not provide your login information, including your password, to another person. We cannot be responsible for a data breach or other incident if a password is used by unauthorized persons. 

Online tracking is the collection of data about an individual’s Internet activity used to deliver targeted advertisements and for other purposes. Some web browsers (including Safari, Internet Explorer, Firefox, and Chrome) incorporate a ‘Do Not Track’ (DNT) or similar feature that signals to websites that a visitor does not want to have his/her online activity and behavior tracked. If an online service elects to respond to a particular DNT signal, the service may refrain from collecting certain personal information about the browser’s user.

Not all browsers offer a DNT option and there is currently no industry consensus as to what constitutes a DNT signal. For these reasons, many website operators, including Royal Veterinary Services, do not take action to respond to DNT signals. For more information about DNT signals, visit http://allaboutdnt.com. 

Royal Veterinary Services is hosted in the United States. Because the Internet is global, you should note that by providing your personal information as an international visitor or user, you are: (i) agreeing to the transfer of your personal information to the United States which may not have the same data protection laws as the country in which you reside, and (ii) permitting the use of your personal information in accordance with this Privacy Policy.

Subject to applicable law, we will make reasonable efforts to ensure your collected personal information is accurate and complete and we will update or correct your information as needed when notified by you. In addition, you can manage your personal information through your account with us.  If you would like to request access to your personal information, request to verify your personal information, identify any inaccuracy in your personal information, or change or delete your personal information, please contact us at customerservice@royalpetvet.net.

Whenever you directly provide us with your personal information, please be sure it is accurate and complete. We cannot be responsible for any information you provide to us that is incomplete or incorrect.

We will not collect, use, or disclose your personal information in any ways or for any purposes that are materially different from described in this Privacy Policy. However, if we wish to do so in the future, we will obtain your consent first, and offer you the choice to opt-out of such proposed collection, use, or disclosure.

*Links

The Site and Services may contain links to third-party websites. Royal Veterinary Services is not responsible for the privacy practices of such other websites. We encourage you to read the privacy statements of each website that you visit. This Privacy Policy applies solely to information collected by Royal Veterinary Services as described in this policy.

**Changes To This Policy

We may modify this Privacy Policy at any time. Any changes to the Privacy Policy will be reflected on this page and will become effective immediately upon posting. If the changes are significant, we will do our best to notify you via email or through a notification on the Site or mobile app. Please check the effective date above to determine if there have been any changes since you last reviewed the Privacy Policy.